You will also need to be sure that you are working from a device supporting the Acellus app. If you work from an older device or a computer behind on updates, you can experience trouble with this.
The Acellus program is compatible with many devices, including Mac, Windows, iOS, and Android. For a complete list of supported devices, please visit Technical Support.
If you are still experiencing technical difficulties, please don't hesitate to contact our Support Team.
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