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Connectivity issues and other errors


Taylor Wead's profile picture
Posts: 6

11 August 2021, 15:03

If my student has a connectivity issue or some other error when submitting a test or exam, am I able to reset that attempt so it doesn't count against them?

17 August 2021, 11:50

PHS Logo.png.3

Thank you for your question.

Students have five opportunities on exams to receive a passing grade of a 70% or higher. If the student does not reach this goal for any reason, including a connection issue, they will automatically be able to retake the exam. 

If the student does achieve a passing grade, then they are able to use the "retake for credit" option up to two times:

tutorial-retakecredit3

Students are able to cancel the retake step, if they so choose. 

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