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What can I do if I forgot my password?

26 August 2021, 12:07

If you have forgotten or simply want to change your PIN, parents can reset their PIN by:   

  1. Go to sign in through the Acellus App 
  2. On the PIN Prompt, select “Forgot your PIN?” to begin this process; what can i do if - 1.PNG.png
  3. In the box prompted, enter your new PIN twice;what can i do if - 2.PNG.png
  4. You will then need to verify the accounts new PIN by the method you choose;  
  5. You can then sign in with your new PIN.  

Do not close out of the verification window when a code is sent to you during the process. You will have to restart the process, otherwise.  

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