Forums | Acellus Academy

24 September 2021, 8:40

My daughter is having a hard time with the videos. We looked through the tech support and did everything it said. Now this morning back to the same problem. She keeps having to rewatch videos. She gets through one answers the questions and then on the second video she has to sit through is like 4 times. We are very frustrated and have no idea what to do. This is not happening cause she didnt answer the questions wrong so thats not it. Please help thank you 

24 September 2021, 10:58

We are sorry to hear that you are still experiencing technical issues. 

Please have your student try the following troubleshooting solutions suggested by our Tech Support Team:

• Verify your Internet Connection is working
  • If using a WiFi network, try rebooting the router & modem
  • Test connectivity by connecting to a different Internet provider to ensure connection: WiFi, Mobile Data, Hotspot, etc.
• If browser, clear cookies & cache
• If app, uninstall and reinstall app
• Closeout browser/app and reopening
• Restart device

You will also need to be sure that you are working from a device that can support the Acellus app. If you work from an older device or a computer behind on updates, you can experience trouble with this. 

The Acellus program is compatible with many different devices, including Mac, Windows, iOS, and Android. For a complete list of supported devices, please visit our Technical Support Page.

If you are still experiencing technical difficulties, please contact our Support Team for further troubleshooting solutions: Acellus Academy Support