Forums | Acellus Academy

17 October 2021, 22:49

My daughter was assigned to write routinely. She wrote a journal entry and when she tries to select submit it gives her the error JavaScript Alert "Failed to parse text". We have no idea as to what exactly needs to be done to correct the text. Any information helps thanks.

19 October 2021, 14:13

Please have your student try the following troubleshooting solutions suggested by our Tech Support Team:

• Verify your Internet Connection is working
  • If using a WiFi network, try rebooting the router & modem
  • Test connectivity by connecting to a different Internet provider to ensure connection: WiFi, Mobile Data, Hotspot, etc.
• If browser, clear cookies & cache
• If app, uninstall and reinstall app
• Closeout browser/app and reopening
• Restart device

You will also need to be sure that you are working from a device supporting the Acellus app. If you work from an older device or a computer behind on updates, you can experience trouble with this. 

The Acellus program is compatible with many devices, including Mac, Windows, iOS, and Android. For a complete list of supported devices, please visit Technical Support.   

If you are still experiencing technical difficulties, please don't hesitate to contact our Support Team.