Forums | Acellus Academy
17 October 2021, 22:49
19 October 2021, 14:13
Please have your student try the following troubleshooting solutions suggested by our Tech Support Team:
- Verify your Internet Connection is working
- If using a WiFi network, try rebooting the router & modem
- Test connectivity by connecting to a different Internet provider to ensure connection: WiFi, Mobile Data, Hotspot, etc.
- If browser, clear cookies & cache
- If app, uninstall and reinstall app
- Closeout browser/app and reopening
- Restart device
You will also need to be sure that you are working from a device supporting the Acellus app. If you work from an older device or a computer behind on updates, you can experience trouble with this.
The Acellus program is compatible with many devices, including Mac, Windows, iOS, and Android. For a complete list of supported devices, please visit Technical Support.
If you are still experiencing technical difficulties, please don't hesitate to contact our Support Team.