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Technical Issue when trying to print lesson's manual


Ninh Huynh's profile picture
Posts: 2

06 May 2022, 8:23

There was a technical issue when I clicked on the print option of the lesson manual. Can you help me with this please? Thank you. 

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06 May 2022, 8:50

Thank you for bringing this to our attention.

Please try the following troubleshooting solutions suggested by our Tech Support Team:

  • Verify your Internet Connection is working
    • If using a WiFi network, try rebooting the router & modem
    • Test connectivity by connecting to a different Internet provider to ensure connection: WiFi, Mobile Data, Hotspot, etc.
  • Clear browser cookies & cache
  • Try switching to another browser/device
  • Restart device

You will also need to be sure that you are working from a device that can support the Acellus app. If you work from an older device or a computer behind on updates, you can experience trouble with this. 

The Acellus program is compatible with many different devices, including Mac, Windows, iOS, and Android. For a complete list of supported devices, please visit https://www.acellusacademy.com/technology-support/.   

If you are still experiencing technical difficulties, please email our Parent Support Team directly at info@acellusacademy.com

Ninh Huynh's profile picture
Posts: 2

08 May 2022, 8:35

Thank you for your help, I can print out the lesson now!

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