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07 March 2023, 15:40

Hello. My child is enrolled in acellus and she has just finished the Algebra course, she is in the 9th grade and she has chosen her classes for this year already. After she finished the final exam it automatically put her in Geometry and I cannot seem to unenroll her from the course as I've decided she will take it next year. From what I read geometry is neither required for graduation from 9th to 10th grade nor required to graduate in general, so I am confused as to why I cannot remove the course. This is extremely concerning as the end of what I've allowed for her schooling year is coming to a close in 3 months and there's no way she will be able to complete geometry and the other 2 of her courses she has left by then. Any information on how to unenroll her from the course would be greatly appreciated.

08 March 2023, 7:36

Hello, Michelle.  Thank you for reaching out!

Parents are able to adjust the course listing for their student at any time through the parent portal.  There can be a couple of reasons that could be preventing a single course from dropping from the course listing.

First, be sure your system and Acellus App are fully up to date.  Sometimes an older version of the App can limit the functionality of the parent portal.

Second, you cannot remove the last course on your students list.  Rather than dropping the last course, you can simply replace it with a different course.  Be sure to click 'save' after making the change.  This should drop the old course and add the new one simultaneously.

Here is a tutorial that might be helpful: Adding/Dropping Courses 

For help with troubleshooting a specific case, please reach out to our support team directly.

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